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Black Matte BAE FAQS

Black Matte BAE Bags

Our highly anticipated collection is now available for preorders, giving you exclusive access before they hit the market.

This bag will be available for pre-order on July 17th @ 7PM

1. When Will My Order Ship?

All orders will ship between Oct 16th - Oct 20th. If there are any unforeseen delays, you will be contacted via email provided when checking out.

2. How Do I Contact Customer Service ?

Please email us at Please make sure to include all important details like your order number, color so we can better assist you.

3. What Is Your Return Policy?

 All sales are final, unless item is received damage. If so, we will happily replace it. If your order need to replaced, please email us within 7 days of the delivery date. We will try our best to accommodate.

4. What Is Your Exchange Policy?

We do not accept exchanges. Please see full return policy here 

5. How Do I Care For My BAE BAG?

Use a damp microfiber cloth to wipe down bag