FAQS


1. When Will My Order Ship?

All orders will ship 2-3 days after it is processed.

Please allow 2-5 days business days after your order has been shipped due to holiday delays.

You will be provided with a tracking number once order is shipped to the email you provided at checkout.

2. How Do I Contact Customer Service ?

Please email us at info@educatedqween.com Please make sure to include all important details like your order number, color so we can better assist you.

3. What Is Your Return Policy?

 All sales are final, unless item is received damage. If so, we will happily replace it. If your order need to replaced, please email us info@educatedqween.com within 7 days of the delivery date. We will try our best to accommodate.

4. What Is Your Exchange Policy?

We do not accept exchanges. Please see full return policy here 

5. How Do I Care For My BAE BAG?

  • Use a damp microfiber cloth to wipe down bag